Our Policies

At Ellie Jane Support Services, we believe in transparency, dignity, and choice. This page provides easy access to the key policies that help guide how we deliver your supports.

These documents outline your rights, how we keep your information safe, how to give feedback or make a complaint, and what you can expect from us as your support provider.

We encourage you, your family, and your support network to review these at any time. If you'd prefer a printed copy, an Easy Read version, or help understanding any of these policies, please contact us, we're here to help.

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Privacy and Confidentiality Policy

Explains how personal information is collected, used, stored, and disclosed in line with the Privacy Act and NDIS Code of Conduct.

Complaints and Feedback Policy

Describes how participants can give feedback or make a complaint, internally or to the NDIS Quality and Safeguards Commission.

Incident Management Policy

Explains how incidents are reported, managed, and resolved, especially those involving harm or risk to the participant.

Safeguarding and Abuse Prevention Policy

Clarifies our organisation’s zero-tolerance approach to abuse, neglect, and exploitation and outlines how concerns are acted on.

Conflict of Interest Policy

Details how the organisation manages any real or perceived conflicts of interest, including where the same provider delivers both support and accommodation.

Participant Risk Management and Emergency Planning

Describes how the service plans for participant-specific risks, including emergency management procedures and supports.