Privacy Policy
Ellie Jane Support Services Privacy Policy
Last Updated: 30/07/2024
At Ellie Jane Support Services, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services and website, you agree to the terms of this policy.
1. Collection of Personal Information
We collect personal information that is necessary for us to provide our services effectively. This may include:
Name, address, and contact details
Date of birth and gender
Health and medical information
Information about your support needs and preferences
Emergency contact details
Financial information for billing and payments
2. Use of Personal Information
We use your personal information to:
Provide and manage our services
Communicate with you about your services
Tailor our services to meet your needs and preferences
Ensure your health and safety
Process payments and manage billing
Comply with legal and regulatory requirements
Improve our services and website
3. Disclosure of Personal Information
We may share your personal information with:
Our staff and contractors who need the information to provide our services
Medical and allied health professionals, in case of an emergency or as part of your support plan Government agencies, as required by law or funding agreements
Third-party service providers who assist us in delivering our services (e.g., IT support, payment processors)
We will not disclose your personal information to any other third parties without your consent, unless required by law.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. These steps include:
Secure storage of electronic and physical records
Access controls and encryption of sensitive data
Regular staff training on privacy and data protection
5. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate or incomplete. To request access or correction, please contact us using the details provided below.
6. Cookies and Website Usage
Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can disable cookies through your browser settings, but this may affect the functionality of our website.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Ellie Jane Support Services
4a 126 Brisbane Street, Ipswich 4305
0451 340 377
We are committed to resolving any privacy issues promptly and transparently. Thank you for trusting Ellie Jane Support Services with your personal information.